•Know your drinks. Have a working knowledge of the popular drinks that evening as well as the usual list of favorites.
•Keep a list of shot recipes in your head that match the liqour you have on hand. It doesn’t have to be a long list, around three or four.
•Listen. Keep your ears open. Listen to what your customers are saying and tend to their needs (within reason) before they have to ask. For instance, if you overhear someone saying they wished they had a glass of water, get them one before they ask.
•Read body language. If someone is sitting alone and wants to be left alone, leave them alone. People make eye contact when they want something.
•Learn a joke. Sooner or later someone is going to ask you for a joke. It doesn’t have to be funny, but have something on hand.
•Recognize repeat customers and greet them by name, if you can remember. Everyone wants to feel like they belong and if you can also remember their drink of choice, even better!